Every credit pull BrokerPlus sends straight to Equifax has to be reported under somebody's subscriber codes. Set yours on the Integrations settings page, in the card titled Equifax.
Why a Credit Pull Needs Subscriber Codes
A subscriber code is two things from your Equifax agreement: a member number and a security code. Together they tell Equifax whose agreement, whose liability and whose invoice a hard inquiry belongs to. BrokerPlus has no fallback here: without a code on file, a direct credit pull refuses rather than quietly running the inquiry under BrokerPlus's own number. See pull a credit report for what happens on the other side of that pull.
Two things Equifax never asks you to type here. The customer code is provisioned against BrokerPlus's own connector and is the same for every broker, so nothing on your agreement names it. The billing reference is derived from whoever is signed in and pulling, never stored once for the whole brokerage, so each broker's pulls are attributed correctly.
Add Your Member Number and Security Code
- Open Integrations in settings and find the Equifax card.
- Choose Add Credentials.
- Enter the Member Number and Security Code from your Equifax agreement, available at developer.equifax.ca.
- An admin also chooses who the codes belong to: the whole brokerage, or just themselves.
The security code is write-only: BrokerPlus never reads it back, so the card only ever confirms the member number is set. Updating means retyping both fields, not editing a masked value.
Brokerage Codes Against Your Own
A brokerage admin normally sets one set of codes for the whole firm, and every broker's pulls report under it unless something more specific applies. A broker inside that brokerage may hold their own separate Equifax agreement; storing their own codes makes those apply to their own pulls only, ahead of the brokerage's. Nobody defaults into this: absence of a personal set is exactly what makes the brokerage's codes apply, so a personal set is only ever a deliberate choice.
Update or Remove Codes
Update reopens the same form; both fields have to be entered again. Remove takes off whichever set you have the right to remove: your own personal codes, or, for an admin, the brokerage's. Removing the brokerage's codes drops back to nothing for any broker without their own personal set, and a pull attempted with nothing on file is refused until new codes are added.
What to Do Next
- Pull a credit report once your codes are on file.
- Verify a client's identity as part of the same compliance workflow.
- Manage every connection from Connect and Manage Integrations, the settings page this card lives on.