Your brand carries two different typefaces, and they solve two different problems. One paints your portal, booking pages, lead forms and PDF exports. The other sets the face every message you send is written in. Pick both in Canvas.
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2:45Heading and Body Faces
Under Tools > Canvas, the brand section offers eight faces to choose from, split sans and serif. One becomes your heading font, the other your body font, and each swatch shows a live "Aa" sample in its own face so you can compare them before picking. These two faces paint your client portal, booking pages, lead forms and PDF exports, anywhere your brokerage renders its own layout in the browser or on paper.
The Separate Email Face
Right below the two document faces sits a third picker: your email font. It comes from its own, shorter list, and it is what the inbox composer, deal emails, your templates and campaigns all write in. It is a genuinely different setting from the heading and body fonts above it, not a third option in the same family.
Why a Web Font Never Reaches an Inbox
Gmail, Outlook and Apple Mail all strip the font-loading rule a webfont depends on, so a heading or body face you picked for documents would simply never arrive in a sent email, the reader's client refuses to load it. Every entry in the email list is instead a face the reader's own machine already holds, paired with a metric-compatible substitute ahead of a generic fallback, so a reader missing your first choice still gets something close to the shape you meant.
What Stays on the House Face
Report titles and section headers keep BrokerPlus's own house face regardless of what you pick for heading and body, only the headline figures inside a report take your brand heading font. The same document a client sees in their portal also reaches them by email, and pinning structural type to a face that may not survive that trip would reflow the page. A fallback on the figures still reads fine either way.
Leaving the Email Face Unset
The email picker's own default option imposes nothing at all, the reader's mail client decides, exactly as it did before this setting existed. Leaving it there is a legitimate choice, not an oversight, and it's the safest one if you'd rather not think about which fonts different email clients happen to hold.
Common Gotchas
Anything a client or teammate pastes into a message with its own font already applied keeps that font. A signature built in a different face, or a block copied from somewhere else, wins over your email face setting, only text with no font of its own picks it up. If a sent message doesn't look like your picked email face, check for pasted formatting before assuming the setting didn't save.
What to Do Next
- Set Your Brand Colours and Logo if you haven't picked those yet, fonts and colours live on the same panel.
- Preview Your Brand Before You Save to see a face against a real portal page, PDF or signature before committing.